FAQ

☆ FAQ ☆

How long do orders take to fulfill?

Right now my processing time is about 2-3 days, and shipping can be anywhere from 3-7 days (US)/7-21 (Canada)

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Do you accept custom nail orders?

Yes I do! I offer custom and freestyle nail sets. Be sure to order your sizing kit before placing an order. Please message me your nail inspo(s) via Instagram DM @claws_byclaudia or email at clawsbyclaudia341@gmail.com for a free consultation and pricing overview for your selected design(s)

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How can I find what nail size fits best?

Please purchase my sizing kits to find your perfect size. Instructions will be included in your package 💕 Please be mindful that there are no refunds for incorrect sizes.

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I saw a set on your social media that I want to purchase but I don't see it listed on your website. How do I go about purchasing?

A set I've created that's not on the website is because it was someone else's freestyle/custom set. These sets can always be recreated, please DM me on Instagram or email me for steps on how to purchase.

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Can you rush my order?

Orders can be rushed by adding "rush my order" to your purchase. Reminder that this does not shorten shipping time, & express shipping is available at checkout.

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Can I reuse my nails?

Yes! The nails are 100% reusable with the proper care and hygiene. Please avoid harsh chemicals and roughness on the nails, and care for them as fragile items. Re-apply and remove with the steps provided in packaging.

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Can I return my set?

Since every set is custom and made to order, returns are not currently accepted. Thank you for understanding.

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My package is lost/delayed?

 If your package is lost due to USPS issues, please message me and I will do my best to assist! I am not responsible for anything that could be interfering with delivery on the buyers end (wrong address, missing apt #, unsuccessful deliveries due to gate codes, returning to sender due to ___, etc.) Delayed packages are expected during busier seasons. 

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I love your ___ set but I was wondering if I can change some things around?

Yes of course :) please consult with me first via Instagram DM @claws_byclaudia or email clawsbyclaudia341@gmail.com (Keep in mind that drastic changes may result in price adjustments).